NMS Policies

Attendance   |  Make-Up Policy  |  Religious Holidays  |  Withdrawal  |  Course Cancelation  |  School Closings  |  Instrument Rental  |  Practice Room Availability  |  Safety  |  Media Release

Please feel free to contact Student Services if you are in need of clarification or assistance.


Regular attendance is critical to learning at Neighborhood Music School. As a courtesy to instructors, students are asked to call the School at 203-624-5189 and leave a message for their instructor if they expect to be absent. Notification does not exempt the student from payment as contracted.
Because of our faculty's tight lesson schedules, students who are late for a lesson cannot be guaranteed their full lesson time. Faculty will wait for a student for one third of their lesson time; students are asked to do the same. Missed lesson time due to faculty tardiness will be made up at a mutually convenient time.

Make-Up Policy

Our faculty members are busy teaching artists. Instructors commit to a set schedule of NMS teaching days based upon student registration. To honor the commitments of our instructors and families, we follow the make-up policies outlined below.


Teacher Absence
Lessons missed due to teacher absence are rescheduled at the earliest mutually convenient date possible. If the instructor is not able to make up the missed lesson by the end of the term, the School will issue a credit to the family’s account.


Student Absence
Due to space and scheduling considerations, Neighborhood Music School does not make up lessons due to student absences or cancellations. There are no refunds for lessons or classes missed due to student absence. With lessons and classes being taught once per week, regular attendance is a critical part of the learning process at NMS. Please make every effort to attend your scheduled lesson time.

Religious Holidays

With at least one week’s notice to the teacher and Student Services, one regularly scheduled individual lesson that is missed due to a religious holiday will be rescheduled as a make-up or credited to the student’s account. For group classes and ensembles, NMS will pro-rate fees for one religious holiday.

Withdrawals & Refunds

Individual Lessons, Classes and Ensembles

  • Notification must be delivered to Student Services in writing (by hand, postal mail or email to registration@neighborhoodmusicschool.org) by the deadlines noted below
  • Verbal notification or absence from scheduled meetings is not an acceptable form of notification.
  • Registration fees are always non-refundable, unless a class is cancelled by NMS due to under-enrollment
  • Custom ensembles, joint lessons and short-run classes are non-refundable.


For registrations prior to January 31:

  • After the first scheduled meeting. Students are then responsible for the cost of the first lesson/class/ensemble.
  • After the second scheduled meeting. Students are then responsible for the cost of the first two lessons/classes/ensembles
  • After the third scheduled meeting, students wishing to discontinue for the 2nd half of the year should notify NMS by December 31. Students are responsible for the cost of all lessons/classes/ensembles through January 31.
  • After the December 31 notification deadline, students are responsible for the cost of all lessons/class/ensembles through the end of the academic year.

For registrations after February 1:

  • After the first scheduled meeting. Students are then responsible for the cost of the first lesson/class/ensemble.
  • After the second scheduled meeting. Students are then responsible for the cost of the first two lessons/classes/ensembles.
  • After the third scheduled meeting, students are then responsible for the cost of all lessons/classes/ensembles through the end of the academic year.

Summer Term

Tuition and registration fees for individual lessons, classes, ensembles and summer intensives are non-refundable and non-transferable, with two exceptions: 1) for individual lessons that an instructor is unable to give; and 2) for a class that is cancelled due to insufficient enrollment.
Tuition and fees for all classes and lessons (except Audubon Arts) must be paid in full at the time of registration. No student or family with an outstanding tuition balance is permitted to register until the balance has been paid.

Course Cancellation

Course cancellation occurs occasionally, usually due to insufficient enrollment. Students or parents of students will be notified immediately of any cancellation. The School will make every effort to reschedule the student for another session of the same course, if one is available, at a convenient time. If no such course is available, the School will issue a refund.

School Closings

In the event of stormy or unusual weather, NMS posts information about school delays or closings on local media outlets listed below as well as on the front page of our website (see the "Take Note" section in the right column). A recorded message is also posted on the School’s voice-mail system: 203-624-5189. While we will typically send an e-mail alert, students should not count on receiving personal notification from NMS and should be sure to check one of the above information sources.
As we serve over 80 towns and cities, please DO NOT ASSUME THAT NMS WILL BE CLOSED BASED ON YOUR LOCAL PUBLIC SCHOOL CANCELLATION. The decision to close NMS is determined by safety conditions in Greater New Haven and state highway advisories.
In the event of a closing, the missed lesson is treated as a teacher absence and will either be made up during the make-up session or issued as a credit shortly after the end of the semester.
Radio Stations: WELI 960 AM, WICC 660 AM or KCIO1 FM radio
TV Stations: Channel 3 (CBS), Channel 4 (NBC), Channel 8 (ABC), Channel 6 (Fox)

Please be advised that during snow emergencies, the City of New Haven issues temporary parking bans on city streets and will ticket and tow violators. You may wish to use the parking garage on Audubon Street. For information on New Haven city rules, visit here or call 203-946-SNOW.

Instrumental Rental

Students enrolled at Neighborhood Music School may rent full and smaller (Suzuki) sized violins, violas, cellos and guitars based on instrument availability. Some wind instruments (clarinets, flutes, trumpets and brass) may also be available. There is no charge for summer rental if the student has already registered for the upcoming academic year. NMS faculty members are happy to provide information on alternative options for rental or purchase of instruments.

Instrument Rental Rates:

$180 for academic year
$50 for summer

Practice Room Availability

All music students are encouraged to practice every day. Neighborhood Music School has three practice rooms available to students, with a piano in each room. Students may sign out a practice room key at the Reception Desk.

Student Safety & Building Rules

NMS seeks to be an oasis of arts learning for all who enter. While on the premises, adults are expected to model behavior that is conducive to learning and artistic exploration. Parents and/or caregivers are responsible for their children’s behavior and must supervise children when they are not inside a classroom or studio.

Media Release

Unless NMS is given advance written notice to the contrary, students, upon registration, give consent for NMS to take photos, audio recordings or video footage of classes, lessons and/or concerts without notice and to publish such photos, audio and video footage royalty free in its print, audio and electronic promotional efforts, including its website and social media. This consent also authorizes releases from any expectation of confidentiality for minor children of a parent or legal guardian.


Still have a question? Contact Anne Tubis, Director of Student Services, via email at atubis@neighborhoodmusicschool.org or at (203) 624-5189 x31.